REGULATIONS OF THE COSMETIC SALON AND ONLINE STORE WWW.HOLISTICBYDRYGALA.COM

GENERAL PROVISIONS AND CONTACT DETAILS
 

1. The current version of the Regulations is effective from 26.07.2023.

2. The Online Store available under the domain https://holisticbydrygala.com, is run by: Michalina Drygala Holistic Cosmetology with its registered office in Langley Mill, Great Britain, Bourne Drive, NG16 4BJ entered into the Register under the UTR number: 3795743710, NINO: SN928334C

3. You can contact the Seller in the following way:e-mail address: holisticbydrygala@gmail.com

4. ​The document specifies the terms and conditions of using the Online Store as well as the rights and obligations of the Seller and the Customer, and the principles of concluding an agreement for the delivery of Digital Content, Digital Service or Movable Item.

5. The Regulations are made available to the Customer/User free of charge before starting to use the Online Store.

6. The Seller undertakes to deliver the Product in accordance with the agreement.

7. The condition for using the Store and concluding the Sales Agreement is the acceptance of the provisions of these Regulations. By accepting them, the Customer agrees to all provisions and undertakes to comply with them.

8. The prices given in the store are given in British pounds and are gross prices (including VAT).

9. The Seller does not apply individual price adjustments based on automated decision-making.

10. The Customer is obliged to familiarize themselves with the technical requirements necessary to use the Store.

11. Digital Products, including digital content, are delivered via the Internet in electronic form.
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    EXPLANATION OF DEFINITIONS
     

• For the purposes of these Regulations, the terms indicated below have the following meanings:

• Seller/Service Provider – Michalina Drygala Holistic Cosmetology with its registered office in Langley Mill, Great Britain, Bourne Drive, NG16 4BJ entered into the Register under UTR number: 3795743710, NINO: SN928334C

• Customer/User – a natural person, legal person or organizational unit that is not a legal person, to whom special regulations grant legal capacity, placing an Order within the Store, making purchases through the Store, or booking a Service in the Beauty Salon

• Consumer – a natural person concluding an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.

• Entrepreneur with consumer rights – An entrepreneur ordering Products related to the business activity he conducts, but which is not of a professional nature for the entrepreneur, in accordance with art. 38 a of the Consumer Rights Act.

• Entrepreneur – this means the Customers of the store who are not Consumers and are not natural persons concluding an agreement directly related to his business activity, when it results from the content of this agreement that it is not of a professional nature for him, resulting in particular from the subject of the business activity he conducts, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

• Regulations – these Regulations of the Online Store and Stationary Services

• Stationary services - Services provided by the Seller/Service Provider, taking place at the current address of the Beauty Salon

• Deposit for stationary services - The Service Provider reserves the right to charge deposits due to cases of irresponsible approach of Clients to making reservations and failure to appear for services at the previously agreed date, which significantly disrupts the work schedule of the salon.

• Gift Vouchers - The Salon offers the possibility of presenting a Gift Voucher to loved ones, which gives the possibility of purchasing a specific treatment or an amount to be used towards treatments. The conditions for redeeming the Voucher are specified in the Stationary Services section.

• Treatment Packages - The Service Provider periodically offers treatment packages for stationary services, which are the result of good will and are also subject to certain conditions, specified in the Stationary Services section.

• Promotions for stationary services - The Service Provider periodically offers promotions for stationary services, which are the result of good will and are also subject to certain conditions, specified in the Stationary Services section.

• Loyalty discounts for stationary services - The Service Provider has the right to distinguish regular customers with individual discounts for stationary services, which are the result of good will and are also subject to certain conditions, specified in the Stationary Services section.

• Limited Edition Stationary Services - The Service Provider periodically offers Limited Edition stationary services, which are the result of good will and are also subject to certain conditions, specified in the Stationary Services section.

• Online Store or Store - Online Store available at www.holisticbydrygala.com and on its relevant subpages, through which the Customer can place orders and purchase specific Products.

• Digital Service - a service that allows the customer to: generate, process, store or access data in digital form, or co

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ON-SITE SERVICES PROVIDED BY THE SERVICE PROVIDER

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• The Seller provides the following On-Site Services through the on-site office:

• enabling the Client to place orders for Treatments in the Online Store via the Online Booking System;

• enabling Clients to subscribe to the Newsletter;

• enabling the Client to set up an Account.

• The Seller undertakes to provide On-Site Services in accordance with professional ethics. In the event of unforeseen or life events beyond their control, and the Service Provider deems themselves unable to perform the on-site service, the Service Provider reserves the right to change the date of service performance by jointly selecting a new date with the Client, without incurring financial consequences. The deposit is non-refundable in the above case, it is only transferred to the next treatment date.

• In order to book a On-Site service in the Online Store, the Client uses the Order Form. The Order Form is an Electronic Service provided free of charge. The service is voluntary, one-time and the agreement for its provision is concluded at the moment the Customer starts filling in the Order Form and ends at the moment the Customer places an Order or cancels placing an Order.

• The Newsletter consists of periodically sending information from the Seller, including commercial information and marketing content, to the e-mail address provided by the Customer. Using the Newsletter Service is voluntary. The agreement for the provision of the Newsletter Electronic Service is concluded at the moment of downloading a free e-book, after previously indicating the First Name, Last Name and e-mail address. The Newsletter Service is provided free of charge for an indefinite period. The Customer is entitled to cancel the Service at any time by marking the Newsletter subscription cancellation field in the message received from the Seller or by sending the Seller information about the desire to cancel, for example via e-mail.

• The Account can be used after filling in the Registration Form, clicking the "Create an account" button and confirming the desire to create an Account by clicking the confirmation link sent automatically to the provided e-mail address.

• The electronic service "Account" is provided free of charge for an indefinite period. The Customer may, at any time and without giving a reason, delete the Account by sending an appropriate request to the Seller, in particular via e-mail.

• Complaints related to the provision of Stationary Services by the Service Provider may be submitted to the Service Provider's e-mail address.

• The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.
  
  PLACING AND FULFILLING ORDERS FOR SERVICES AVAILABLE IN THE COSMETIC SALON
   

• The Seller offers the possibility of booking stationary services available in the Booking tab

• The Customer may choose from various variants of Services at different prices.

• Orders in the Online Store may be placed seven days a week, twenty-four hours a day.

• After selecting the Product, in order to make a purchase, the Customer should take the next steps in accordance with the messages displayed on the Store's pages. The Customer should first click the add to cart button displayed along with the price and description of the product, as well as the available completion dates, as a result of which the selected Product will be added to the shopping cart. After adding it to the cart, you can continue shopping.
  
  DEPOSIT
  - After selecting the Service and adding the product to the cart, a deposit fee is required, the amount of which will be deducted from the total amount of the Service payable on site at the cosmetology clinic.
  - The deposit is non-refundable in full (it is not returned to the Customer), if the Customer has not informed the salon employee about the absence (by phone or text message to the phone number +487927070542) or informs about the absence after the booking deadline.
  The deposit is then compensation for the reserved time, in the event of cancellation of the visit less than 48 hours before the booked visit.

•  The Service Provider may decide to transfer the deposit amount to the next date only once, in exceptional situations.

• The deposit is not refundable in the event of unforeseen circumstances or illness that prevent the personal performance of the service, but is only transferred to the next agreed date for the performance of the service, agreed together with the Client
  
  DISCOUNT CODES
   

•  Discount codes may be assigned individually by the Service Provider and are part of a loyalty program for regular customers, not something that is due.

• A discount code or discount for a Stationary Service is granted as part of a loyalty program for customers who book a special date for their visit. In such case, they are entitled to a 10% discount on the next service. In the event of failure to show up for the scheduled service or cancellation within 48 hours before the date - the discount is canceled.

• In order to place an order, the Customer must provide the following data:

• While continuing to complete the Order, the Customer can enter a discount code, if they have one, in the field called coupon code. At this step, it is also possible to update the basket. Then, after entering the discount code and clicking the go to payment button, the price will be modified accordingly.

• name and surname and optionally company name (in the case of receiving an invoice, NIP, country, region, city, street, postal code, phone number, e-mail address, comments to the order (optional);

• acceptance of the Regulations together with the Privacy Policy by checking the box. Acceptance of the Regulations together with the Privacy Policy is necessary to finalize the Order;

• expressing consent to the fulfillment of the order by the Store/Booking by clicking the buy and pay button which indicates the need to pay for the Order.​

• The Customer may also submit comments to the Order (optional).

• During the process of placing an Order, the Customer is also obliged to make a payment for the ordered Products. Currently, the Seller has provided a form of fertility: electronic payment via the online payment operator Paypal, Link to SUMUP payments and card payment.

• During the process of placing an Order, until clicking the buy and pay button, the Customer has the option to modify the provided data and change the Product.

• The Customer who clicks the buy and pay button is aware that the conclusion of the agreement is connected with the obligation to pay the Seller the amount due.

• Sending the Order by the Customer constitutes a declaration of the Customer's will to conclude a Sales Agreement with the Seller, in accordance with the content of these Regulations.

• The fact of making a purchase is confirmed by an e-mail sent to the e-mail address provided by the Customer in the Order form.

• The Sales Agreement is treated as concluded upon receipt by the Customer of the e-mail. The Sales Agreement is concluded in Polish in the content consistent with the Regulations.

• The Seller reserves the right not to fulfill the Order in the event of:

• incorrect/incomplete completion of the Order form;

• failure to receive payment within 3 days of placing the order (in the case of choosing the bank transfer payment option).

GIFT VOUCHERS
 

• In relation to selected Services, the Seller may enable the purchase of a Gift Voucher on behalf of the recipient

• Gift Vouchers may be for a given amount to be used for a treatment, or for a specific treatment. A treatment purchased on behalf of the recipient cannot be exchanged for another.

• A Gift Voucher has an expiry date, after which it loses its validity.

• The amount of the Gift Voucher is not subject to refund in the event that the recipient does not want to or cannot use it.

• The beneficiary who received the Gift Voucher is not obliged to pay a deposit fee when booking Online

• In the event of cancellation of an appointment for the implementation of the Gift Voucher less than 48 hours before the date of the visit, or failure to appear on the scheduled date without prior notice, the Voucher is considered used and is no longer valid. In exceptional situations, the Service Provider may postpone the date of the Voucher's implementation once,
  
  
  TREATMENT PACKAGES
   

• In relation to selected Services, the Seller may enable the purchase of a package of treatments at a promotional price individually selected for a given package, the payment of which is made in advance, at the first treatment or before [the first treatment using a personalized Payment Link provided by the Service Provider.

• Treatment packages are not subject to loyalty discounts, because they have an individual discount included in the package.

• Treatment Packages are for a specific number of selected treatments at a specific, promotional price.

• Treatment Packages have an expiry date, after which they become invalid.

• The amount of the Gift Voucher is not subject to refund in the event that the recipient does not want to or cannot use it.

• The beneficiary of the Gift Voucher is not obliged to pay a deposit fee when booking Online

• In the event of cancellation of the scheduled visit for the implementation of the Treatment Package less than 48 hours before the visit date, or failure to appear on the scheduled date without prior notification, the dedicated treatment from the package is considered used and is no longer valid. In exceptional situations, the Service Provider may postpone the date of implementation of the treatment included in the package once.
  
  "LIMITED EDITION" COSMETIC TREATMENTS
   

• In relation to selected Services, the Seller may create a Limited Edition cosmetic treatment, which is provided with a special time and financial offer

• The "Limited Edition" treatment has an expiration date, after which it loses its validity.

• Deposit required when booking a treatment

• Limited Edition treatment is provided with a special promotional price, which is not subject to additional loyalty discounts

• Reservation, deposit and cancellation policy are the same as for other Stationary Services included in the Regulations
  
  ​PRICES AND PAYMENT METHODS
   

• The prices listed in the Store are gross prices and include all taxes required by applicable legal regulations (including VAT).

• The Seller reserves the right to change the prices of Products presented in the Store, introduce new Products, withdraw, conduct promotions and give discounts.

• The duration of each promotion is limited. Discounts and promotions do not stack.

• In each case of informing about a reduction in the price of a Product, next to the information about the reduced price, the Seller also displays information about the lowest price of the given Products, which was valid in the period of 30 days before the introduction of the reduction.

• If Products are offered for sale in the Online Store for a period shorter than 30 days, next to the information about the reduced price, the Seller also displays information about the lowest price of the Product, which was valid in the period from the date of commencement of offering these Products to the date of introduction of the reduction.

• The Seller provides the following payment method:

• Paypal

• Card payment - WIX Payment

• SumUp - Individual Payment Links provided by the Service Provider

• Cash or card payment on site at the Office, after the service has been provided

• A proof of purchase, i.e. a receipt or invoice, is issued for each Order, in electronic form, which is sent at the Customer's request, no later than within 7 working days, to which the Customer hereby consents.​

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PRE-ORDER ORDERS
 

• In relation to selected Products, the Seller may enable placing an Order in pre-order mode.

• Pre-sale allows you to order a Product before its premiere at a special price.

• Pre-sale may cover new Products with low availability, Products that will only appear in the Store.

• The availability date of Products covered by pre-sale is included in the Product description.

• Pre-sale cannot be combined with other promotions, unless something else has been indicated in the description of the pre-sale offer.
  
   

ELECTRONIC SERVICES PROVIDED BY THE SELLER

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• The Seller also provides the following Electronic Services via the Online Store:

• enabling the Customer to place orders for Products in the Online Store via the Order Form;

• enabling Customers to subscribe to the Newsletter;

• enabling the Customer to set up an Account.

• The Seller undertakes to provide Electronic Services in accordance with the Regulations.

• In order to purchase Products in the Online Store, the Customer uses the Order Form. The Order Form is an Electronic Service provided free of charge. The service is voluntary, one-time and the agreement for its provision is concluded at the moment the Customer starts filling in the Order Form and ends at the moment the Customer places an Order or resigns from placing an Order.

• The Newsletter consists of periodically sending information from the Seller, including commercial information and marketing content, to the e-mail address provided by the Customer. Using the Newsletter Service is voluntary. The agreement for the provision of the Newsletter Electronic Service is concluded at the moment of downloading a free e-book, after previously indicating the First Name, Last Name and e-mail address. The Newsletter Service is provided free of charge for an indefinite period. The Customer is entitled to resign from the Service at any time by marking the Newsletter subscription revocation field in the message received from the Seller or by sending the Seller information about the desire to resign, for example via e-mail.

• The Account can be used after completing the Registration Form, clicking the "Create an account" button and confirming the desire to create an Account by clicking the confirmation link sent automatically to the provided e-mail address.

• The "Account" electronic service is provided free of charge for an indefinite period. The Customer may, at any time and without giving a reason, delete the Account by sending an appropriate request to the Seller, in particular via e-mail.

• The Services are provided free of charge electronically to the Customer.

• Complaints related to the provision of Electronic Services by the Service Provider may be submitted to the e-mail or postal address of the Service Provider.

• The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.
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PRODUCTS AVAILABLE IN THE ONLINE STORE
 

• The Seller sells Products, which can be accessed after making a purchase. Registration on the Platform and maintaining the Account is free of charge.

• The Products offered by the Seller include Digital Content and Digital Services:

• Online Courses. In order to purchase an Online Course, it is necessary to register a Customer Account maintained in the Store. In order to obtain access to the online course, the Customer should log in to the Store by providing a login and an automatically generated password. The Customer can change the password at any time. Course materials are available immediately in the online course panel;

• E-books. The purchased Product is available for use or download directly from the Customer's Account after logging in (if the Customer has created an Account). At the same time, an e-mail confirming the conclusion of the Agreement and containing an active link to the Product is automatically generated for the Customer;

• Audiobooks. The purchased Product is available for use or download directly from the Customer's Account after logging in (if the Customer has created an Account). At the same time, an e-mail is automatically generated for the Client confirming the conclusion of the Agreement and containing an active link to the Product;

• Women's Club with a Beauty Plan. After making the payment, the Client will receive a login and password to the Platform on the Website, where the course materials are located, or a link to directly download the materials. The period for which access to the Platform is granted to the Client depends on the package purchased by the Client (monthly or annual).

• The Seller also has in its offer:

• Individual online consultations. As part of the agreement concluded in accordance with the provisions of these Regulations, the Seller provides the Client with a service in the form of purchased online consultations, which take place via devices for remote communication, i.e. the Zoom Platform or another analogous videoconferencing platform. The purchase of online consultations takes place via the Store and is confirmed by a message sent to the Client's e-mail address. Online consultations are carried out after prior arrangement of the date with the Client;

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MINIMUM TECHNICAL REQUIREMENTS NECESSARY FOR USING THE ONLINE STORE
 

• To purchase and use the purchased Product, it is not necessary for the Buyer to have computer equipment with special technical conditions or other electronic devices. Sufficient conditions enabling the use of the Store are:

• access to a device connected to the Internet - computer, tablet, telephone;

• installed and up-to-date operating system and web browser;

• having an active e-mail account;

• having a software package - e.g. Microsoft Office office software package or its equivalent.

• For the safety of using the Store and its products, it is recommended that the device used by the Customer has in particular:

• up-to-date antivirus system;

• effective security firewall;

• installed available updates of the operating system and web browser;

• active function of accepting cookies and JavaScript in the web browser;

• having a software package - e.g. Microsoft Office office software package or its equivalent.

• If the Customer is unable to run the file containing the purchased material, he/she should contact the Seller at the e-mail address provided on the website: michalina.drygala@gmail.com​
  
   

PROHIBITION OF PROVIDING ILLEGAL CONTENT

 

• The Customer is obliged to use the Online Store, including the offered Electronic Services, in a manner consistent with the provisions of applicable law, the provisions of the Regulations, as well as the customs and principles of social coexistence and good manners adopted in a given scope.

• The Customer should bear in mind the respect for personal rights and copyrights and intellectual property of the Seller and third parties.

• The Customer is obliged to enter data consistent with the factual state.

• 
  In the Order Form, the Customer must provide true personal data. The Customer is responsible for providing false personal data. The Seller reserves the right to suspend the execution of the Order in a situation where the Customer has provided false data or when this data raises justified doubts of the Seller as to its correctness. In such a case, the Customer will be informed by phone or e-mail about the Seller's doubts. In such a situation, the Customer has the right to explain all circumstances related to the verification of the truthfulness of the data provided.

• In the absence of data allowing the Seller to contact the Customer, the Seller will provide all explanations after the Customer has contacted them.

• The Customer is prohibited from providing content of an unlawful nature.

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PLACING AND FULFILLING ORDERS FOR PRODUCTS AVAILABLE IN THE ONLINE STORE

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​

• The Seller offers the possibility of purchasing Products available in the Store tab.

• The Customer can choose from various Product variants at different prices.

• Orders in the Online Store can be placed seven days a week, twenty-four hours a day.

• After selecting the Product, in order to make a purchase, the Customer should take the next steps in accordance with the messages displayed on the Store pages. The Customer should first click the add to cart button shown together with the price and description of the product, as a result of which the selected Product will be added to the shopping cart. After adding to the cart, you can continue shopping.

• When continuing to complete the Order, the Customer has the option of entering a discount code, if they have one, in the field called coupon code. In this step, you can also update your basket. Then, after entering the discount code and clicking the button go to payment, the price will be modified accordingly.

• In order to place an order, the Customer must provide the following data:

• name and surname and optionally the name of the company (in the case of receiving an invoice, NIP, country, region, city, street, postal code, phone number, e-mail address, comments to the order (optional);

• acceptance of the Regulations together with the Privacy Policy by checking the box. Acceptance of the Regulations together with the Privacy Policy is necessary to finalize the Order;

• expressing consent to the fulfillment of the order by the Store by clicking the buy and pay button, which indicates the need to pay for the Order.
   

• The Customer may also submit comments to the Order (optional).

• During the process of placing an Order, the Customer is also obliged to make a payment for the ordered Products. Currently, the Seller has provided a form of payment: electronic payment via the online payment operator Paypal, Clearpay and card payment.

• During the process of placing an Order, until clicking the buy and pay button, the Customer has the option to modify the data provided and change the Product.

• The Customer who clicks the buy and pay button is aware that the conclusion of the agreement is associated with the obligation to pay the amount due to the Seller.

• Sending an Order by the Customer constitutes a declaration of the Customer's will to conclude a Sales Agreement with the Seller, in accordance with the content of these Regulations.

• The fact of making a purchase is confirmed by an e-mail sent to the e-mail address provided by the Customer in the Order form.

• The Sales Agreement is treated as concluded upon receipt by the Customer of the e-mail. The Sales Agreement is concluded in Polish in the content consistent with the Regulations.

• The Seller reserves the right not to process the Order in the event of:

• incorrect/incomplete completion of the Order form;

• not receiving payment within 3 days of placing the order (in the case of choosing the bank transfer payment option).
  
  PRICES AND PAYMENT METHODS
   

• The prices listed in the Store are gross prices and include all taxes required by applicable legal regulations (including VAT).

• The Seller reserves the right to change the prices of Products presented in the Store, introduce new Products, withdraw, conduct promotions and give discounts.

• The duration of each promotion is limited. Discounts and promotions do not stack.

• In each case of informing about a reduction in the price of the Product, next to the information about the reduced price, the Seller also displays information about the lowest price of the given Products, which was valid in the period of 30 days before the introduction of the reduction.

• If Products are offered for sale in the Online Store for a period shorter than 30 days, in addition to information about the reduced price, the Seller also displays information about the lowest price of the Product that was valid in the period from the date of commencement of offering these Products to the date of introduction of the reduction.

• The Seller provides the following payment method:

• Paypal

• Card payment - WIX Payment

• Clearpay

• A proof of purchase, i.e. a receipt or invoice, is issued for each Order, in electronic form, which is sent to the Customer automatically, no later than within 7 business days, to which the Customer hereby consents.
   

PRE-ORDER ORDERS

​

• In relation to selected Products, the Seller may enable placing an Order in pre-order mode.

• Pre-sale allows you to order a Product before its premiere at a special price.

• Pre-sale may cover new Products with low availability, Products that will only appear in the Store.

• The availability date of Products covered by pre-sale is included in the Product description.

• Pre-sale cannot be combined with other promotions, unless something else has been indicated in the description of the pre-sale offer.
  
   

DELIVERIES OF PRODUCTS IN THE FORM OF MOVABLE ITEMS
 

• Shipment of Products - Movable Items will take place from 2 to 7 business days from the moment the order is accepted for fulfillment.

• The form of delivery of Products - Movable Items is courier delivery.

• The order will be fulfilled to the shipping address indicated in the Order form.

• Deliveries are made on working days, from Monday to Friday.

• Shipping costs are provided at the time of placing the Order and recalculating the basket.

• On the day the Product is sent to the Customer, information confirming the shipment by the Seller is sent to the Customer's e-mail address.

• The Customer is obliged to examine the delivered shipment in the time and manner accepted for shipments of a given type. In the event of a shortage or damage to the shipment, the Customer has the right to demand that the delivery employee draw up an appropriate protocol.

• The Seller, in accordance with the Customer's will, attaches a sales document to the shipment that is the subject of the delivery or sends by e-mail, to the e-mail address provided by the Customer when placing a one-time order, a sales document covering the delivered Product. The sales document is delivered by e-mail in the form of an electronic file in PDF format.

• In order to receive a VAT invoice, the Customer should declare at the time of purchase that they are purchasing the Product as an Entrepreneur (taxpayer). The above declaration is submitted by marking the appropriate field in the order form, before sending the order to the Seller.

• In the event of the Customer's absence at the address indicated by them, provided when placing the order as the delivery address, the supplier's employee will leave a notice or attempt to contact them by phone to determine the date when the Customer will be present. In the event of the return of the ordered Goods to the Online Store by the supplier, the Seller will contact the Customer electronically or by phone, arranging the date and cost of delivery with the Customer again.

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DELIVERY OF PRODUCTS IN THE FORM OF DIGITAL CONTENT OR DIGITAL SERVICES
 

• The Seller shall provide the Customer with the Digital Content or Digital Service immediately after the conclusion of the Agreement, unless something else has been expressly included in the description or offer of the Digital Content or Digital Service

• The delivery of the Digital Content or Digital Service to the Customer may also take place cyclically, at specific intervals justified by the specificity and purposes of the given Digital Content or Digital Services.

• Digital Content is deemed to have been delivered at the time when the Digital Content or the means that allow access to the Digital Content or downloading the Digital Content has been made available to the Customer or a physical or virtual device that the Customer has independently selected for this purpose, or when the Customer or such device has obtained access to it.

• The Digital Service is deemed to have been delivered at the time when the Customer or a physical or virtual device that the Customer has independently selected for this purpose has obtained access to it.

• The Seller sends the Customer an e-mail in which it includes an active link to the Digital Content or Digital Service together with instructions, or provides instructions for downloading the Digital Content or Digital Service.

• In the event that the Customer provides an incorrect e-mail address or does not ensure the conditions for the deliverability of the e-mail in accordance with the Regulations, the Customer shall be liable for the failure to deliver the Order for Digital Content or Digital Service.
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PRODUCT CONFORMITY WITH THE AGREEMENT
 

• Digital content/Digital service/Movable item will be in accordance with the Agreement if, in particular, the description, type, quantity, completeness, compatibility, functionality, interoperability and availability of technical support and updates, if required for a given type of Product, are in accordance with the agreement.

• The assessment of conformity with the agreement should be made taking into account the specific, specific type of Product and whether it is suitable for the purposes for which content of this type is usually used, taking into account the content of legal regulations, technical standards and good practices. It occurs in such quantity and has such features, including functionality, compatibility, availability, continuity and security, as are typical for a Product of this type.

• In the event of non-conformity of the Product with the agreement, the Consumer and the Entrepreneur with consumer rights have the right to demand that the Product be brought into conformity with the agreement, and if it is impossible to bring the Product into conformity with the agreement or if it is very difficult or impossible to do so within a reasonable time, to demand a price reduction or to withdraw from the agreement.

• In the event of non-conformity of the Product with the contract, the Consumer and the Entrepreneur with consumer rights are entitled to demand that the Product be brought into conformity with the contract.

• The Seller brings the Product into conformity with the contract within a reasonable time from the moment it was informed by the Consumer and the Entrepreneur with consumer rights about the lack of conformity with the contract and without excessive non-conformity for the Consumer and the Entrepreneur with consumer rights, taking into account their nature and the purpose for which they are used.

• The costs of bringing the Product into conformity with the contract are borne by the Seller.

• If bringing the Product into conformity with the contract is not possible or requires excessive costs on the part of the Seller or the lack of conformity of the Product persists despite the fact that the Seller tried to bring the Product into conformity with the contract or the lack of conformity with the contract is significant, the Consumer and the Entrepreneur with consumer rights may demand a reduction in its price or withdrawal from the contract.

• When assessing excessive costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Product with the contract, the value of the product in accordance with the contract and excessive inconvenience for the Consumer and the Entrepreneur with consumer rights resulting from a change in the method of bringing the Product into conformity with the contract.

• The Consumer and the Entrepreneur with consumer rights are obliged to familiarize themselves with the technical conditions necessary to use the Store and the Product, in particular the Content and Digital Service, referred to in the Regulations.

• The Consumer and the Entrepreneur with consumer rights are obliged to cooperate with the Seller, to a reasonable extent and using the least burdensome technical means for themselves, in order to determine whether the lack of conformity of the Product with the contract in a timely manner does not result from the characteristics of the digital environment of the Consumer and the Entrepreneur with consumer rights and its lack of compatibility.

• The Seller shall not be liable for non-compliance with the contract if, at the latest at the time of conclusion of the contract, the Seller has expressly informed the Consumer and the Entrepreneur with consumer rights that a specific feature or features of the Product deviate from the requirements of compliance with the contract and then the Consumer and the Entrepreneur with consumer rights have expressly accepted the lack of a given feature or its non-compliance, separately for each such feature of the Product.

• For Products delivered continuously, the Seller's liability lasts for the entire period of delivery of the Product.
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RIGHT OF WITHDRAWAL FROM A CONTRACT
 

• A consumer or an entrepreneur with consumer rights may withdraw from a contract concluded with the Seller within 14 calendar days, without giving a reason and without incurring any costs other than those provided for by law and indicated in the regulations.

• To meet the deadline, it is sufficient to send a statement to the Seller about withdrawal from the contract before its expiry. The declaration of withdrawal from the contract may be submitted by e-mail to the following address: michalina.drygala@gmail.com

• The period for withdrawal from the contract begins:

• for a contract in the performance of which the Seller issues the Product, being obliged to transfer its ownership - from the moment the Consumer or the Entrepreneur with consumer rights or a third party indicated by him other than the carrier takes possession of the Product, and in the case of a contract that: covers many Products that are delivered separately, in batches or in parts - from the moment the last Product, batch or part is taken into possession or consists in the regular delivery of Products for a specified period - from the moment the first Product is taken into possession;

• for other contracts - from the date of conclusion of the contract.

• In the event of withdrawal from a contract concluded remotely, the contract is considered not to have been concluded.

• In the case of a Product - Movable Item, the Seller shall return to the Consumer or Entrepreneur with consumer rights all payments received from him, including the costs of delivering the Product - Movable Item (except for additional costs resulting from the customer's choice of a delivery method other than the cheapest, standard delivery method available in the Online Store).

• The refund will be made using the same payment methods that were used by the Consumer or Entrepreneur with consumer rights in the original transaction, unless the Consumer or Entrepreneur with consumer rights has expressly indicated a different solution.

• In the case of Products - Movable Items, if the Seller has not offered to collect the Product from the Consumer or Entrepreneur with consumer rights himself, he may withhold the refund of payments received from the Consumer or Entrepreneur with consumer rights until the Product is received back or the Consumer or Entrepreneur with consumer rights provides proof of its return, depending on which event occurs first.

• In the case of Products - Movable Items, the Consumer or Entrepreneur with consumer rights is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry.

• The Consumer or Entrepreneur with consumer rights is liable for the reduction in the value of the Product - Movable Item, resulting from its use in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product.

• Possible costs related to the withdrawal by the Consumer or the Entrepreneur with consumer rights from the contract, which the Consumer or the Entrepreneur with consumer rights is obliged to bear:

• in the case of Products - movable items, if the Consumer or the Entrepreneur with consumer rights has chosen a method of delivery of the Product other than the cheapest standard method of delivery available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer or the Entrepreneur with consumer rights;

• in the case of Products - movable items, the Consumer or the Entrepreneur with consumer rights bears the direct costs of returning the Product.

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EXCEPTIONS TO WITHDRAWAL FROM THE CONTRACT
 

• The right to withdraw from a contract concluded at a distance does not apply to the Consumer or the Entrepreneur with consumer rights in relation to contracts for the delivery of digital content not delivered on a material medium for which he is obliged to pay the price if, in total, the Seller commenced the provision with the express and prior consent of the Consumer or the Entrepreneur with consumer rights. The Consumer or the Entrepreneur with consumer rights was informed before the provision began that after the Seller has fulfilled the provision, he will lose the right to withdraw from the contract. The Consumer or the Entrepreneur with consumer rights has acknowledged this. The Seller has provided the Consumer or the Entrepreneur with consumer rights with confirmation of the consent granted by the Consumer or the Entrepreneur with consumer rights to provide digital content in circumstances resulting in the loss of the right to withdraw from the contract.

• In the case of ordering Digital Content and Digital Services, a Consumer or Entrepreneur with consumer rights who, in the circumstances indicated in point 1, downloads a file or logs into a course or uses an online consultation before the expiry of the 14-day period entitling to withdraw from the order, loses the right to withdraw from the contract.

• PROVISIONS REGARDING ENTREPRENEURS

• The provisions of this chapter apply to Customers of the Store who are Entrepreneurs within the meaning of art. 4 sec. 1 of the Act of 6 March 2018 - Entrepreneurs' Law.

• A Customer who is an Entrepreneur is not entitled to the right under the warranty for defects.

• In the case of Customers who are Entrepreneurs, the Seller may terminate the contract for the provision of electronic services consisting in maintaining the Customer's Account with immediate effect and without indicating the reasons by sending the Customer an appropriate statement, also electronically to the e-mail address provided by him for the registration of the Account. This does not give rise to any claims against the Seller.

• The Seller has the right to withdraw from the agreement concluded with the Customer who is an Entrepreneur without giving a reason, within 14 calendar days from the date of its conclusion, by sending the Customer an appropriate statement, also electronically to the e-mail address provided by him for the registration of the Account. This does not give rise to any claims against the Seller.

• In relation to Entrepreneurs, the Seller has the right to independently indicate and limit the available payment methods and require prepayment in whole or in part, regardless of the method of payment chosen by the Entrepreneur or the conclusion of the sales agreement.

• The Seller's total liability towards the Entrepreneur for failure to perform or improper performance of the Agreement is limited to the amount of the price paid for a specific Product, in the event of intentional damage. The Seller is not liable for lost profits towards the Entrepreneur.

• The settlement of any disputes between the Seller and the Customer who is an Entrepreneur is submitted to the court having jurisdiction over the Seller's registered office.

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OPINIONS ABOUT PRODUCTS IN THE ONLINE STORE
 

• The website presents the opinions of the Seller's Customers.

• The Seller takes all due care to ensure that the opinions are based on the actual feelings of the Customers.

• The opinions presented on the website are verified and come only from people who use the Seller's products.

• Opinions in the Store also come from external tools or services presenting customer opinions, e.g. for Google business cards, social media, including a fanpage on Facebook. They are presented in the form of a written opinion with the image and data of the Customer.

• How does the Seller verify opinions? The Seller contacts the people who issued them with thanks or a request for consent to publish the opinion. If the Seller is unable to verify the entity that issued the opinion, it does not post it on the website.

• In case of questions regarding the opinion, the Seller will be happy to provide information.

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LICENSE CONDITIONS FOR PRODUCTS
 

• The Customer is obliged to comply with the terms of this license.

• The Customer has the right to use the purchased Product for their own use and in accordance with applicable law.

• The Customer is prohibited from sharing the Product or data for their Account with other people.

• The Product that has been purchased may not be the subject of resale, distribution and commercial sale.

• The license granted to the Customer does not include the right to:

• permanent or temporary duplication of the product in whole or in part, for purposes other than creating a copy for their own use;

• making any other changes to part or all of the Product;

• paid distribution of the Product by any means and in any form;

• free distribution of the Product by any means and in any form.

 

PERSONAL DATA
 

• The principles regarding the processing of personal data and the use of cookies can be found in the privacy policy available on the website

• The administrator of the Customer's personal data is the Seller.

• The Customer's personal data is processed for the purpose of executing the Order and any defense, investigation or determination of claims related to the Agreements for the delivery of the Product or agreements for the provision of Electronic Services concluded via the Store.

• Providing personal data by the Customer in the Online Store is voluntary but necessary to conclude the Agreement for the delivery of the Product or agreements for the provision of Electronic Services. The Customer is not authorized to provide third parties as their personal data.

• The Customer has the right to view their personal data and to request their correction.

• Using services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons. In order to prevent this, Customers should use appropriate technical measures that will minimize the threats indicated above, in particular antivirus programs, a secure e-mail box and other measures protecting the security of those using the public Internet.

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FINAL PROVISIONS​
 

• The Seller reserves the right to make changes to the Regulations only for important reasons, such as changes in legal regulations, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations, changes in technology. The new Regulations enter into force on the date of publication on the Seller's website on the subpage: Regulations.

• For agreements concluded before the change of the Regulations, the version of the Regulations in force on the date of conclusion of the agreement shall apply.

• In the event that any provision of these Regulations proves to be inconsistent with generally applicable legal regulations and violates the interests of consumers, the Seller declares the application of the indicated correct one.

• In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Consumer Rights Act, the Act on the provision of services by electronic means, the Act on combating unfair competition, the Act on the protection of personal data and the General Regulation on the Protection of Personal Data GDPR.

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